Refund and Returns Policy
Limited Refund Policy
We understand that sometimes things don’t work out as planned. Here’s our policy regarding refunds for IPTV subscriptions:
- Eligibility: Users have a 3-day window from the date of purchase to request a refund for unused accounts.
- Used Accounts: Accounts that have been activated and used for streaming are not eligible for refunds.
- Timing: Refund requests must be submitted within the 3-day period. Requests received later will not be honored.
How to Request a Refund:
- Contact our customer support team at [email protected].
- Include your account information (name, email, subscription details).
- State your reason for requesting a refund.
Refund Processing:
- Eligible refunds will be processed back to the original payment method.
- Please allow 5-7 business days for the refund to reflect on your account.
Exceptions:
- We may consider refund requests on a case-by-case basis outside of the 3-day window if there are extenuating technical issues on our end preventing service usage.
Important Notes:
- Partial refunds, based on usage time, are not offered.
- This Refund and Returns Policy does not affect your statutory rights.
Changes to This Policy
We reserve the right to modify this Refund and Returns Policy. Please check for updates. Continued use of our service indicates acceptance of changes.
Contact Us
If you have questions about this policy, please reach out to us: [email protected].